Terms & Conditions
Velvet Fawn gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 30 days* of the purchase date.
Please carefully review our policy. If you have any questions please click here to contact our customer service team.
- All returns must be received *within 30 days* of the purchase date.
- Returns are for Store Credit only and issued via email as an E-gift card.
- Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- FINAL SALE items are not eligible for return. See list below.
- Orders cannot be changed, modified, or canceled after checkout.
- Sale Category or items discounted 30% or greater
- Gift Cards
- Hats or Hair Accessories
- **Items returned in poor condition will be sent back to the customer as Final Sale.
START A RETURN
Velvet Fawn accepts Returns *within 30 days* of the purchase date.
- Eligible returns are for Store Credit only. Store credit is issued in the form of a velvetfawn.com E-gift card. This gift card cannot be used on lillagniappe.com.
- No refunds will be issued.
- Shipping is non-refundable, unless there was a mistake on our end.
- All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
ONLINE RETURN PORTAL (Domestic Orders):
To start a return please visit \
Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.
You will receive a confirmation email once the return has been processed.
**If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.
RETURN POLICY FAQ's
GIFT CARD / STORE CREDIT
If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.
- E-gift card codes and store credit codes will expire 5 years from the date issued.
- If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.
DAMAGED OR DEFECTIVE ITEM
If you received a defective item, contact our customer service team within 3 business days of your order being marked "delivered" by the shipping carrier.
MISSING OR INCORRECT ITEM
If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of your order being marked "delivered" by the shipping carrier, so we can get that mishap sorted out for you!
CANCELLING OR CHANGING YOUR ORDER
Once an order has been placed, it cannot be canceled or changed.
Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.
RETURN ADDRESS BELOW:
ATTN: RETURNS DEPARTMENT
1155 Allgood Road
Marietta, GA 30062