Terms & Conditions
Velvet Fawn gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 30 days* of the purchase date.
Please carefully review our policy. If you have any questions please click here to contact our customer service team.
Please note that fulfillment and dispatch will take longer during new season releases, sales and holidays. With releases & sales please expect a fulfillment time of up to 2 weeks.
- All returns must be received *within 30 days* of the purchase date.
- Returns are for Store Credit only and issued via email as an E-gift card.
- Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- FINAL SALE items are not eligible for return. See list below.
- Orders cannot be changed, modified, or canceled after checkout.
- Sale Category or items discounted 30% or greater
- Sale/Clearance item(s)
- Gift Cards
- Hats or Hair Accessories
- Nap mats, sheets, bibs
- Stuffed animals
- Swim Suits
- **Items returned in poor condition will be sent back to the customer as Final Sale.
START A RETURN
Velvet Fawn accepts Returns *within 30 days* of the purchase date.
- Eligible returns are for Store Credit only. Store credit is issued in the form of a velvetfawn.com E-gift card. This gift card cannot be used on lillagniappe.com.
- No refunds will be issued.
- Shipping is non-refundable, unless there was a mistake on our end.
- All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
ONLINE RETURN PORTAL (Domestic Orders):
To start a return please visit \
Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.
You will receive a confirmation email once the return has been processed.
**If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.
RETURN POLICY FAQ's
GIFT CARD / STORE CREDIT
If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.
- E-gift card codes and store credit codes will expire 5 years from the date issued.
- If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.
DAMAGED OR DEFECTIVE ITEM
If you received a defective item, contact our customer service team within 3 business days of your order being marked "delivered" by the shipping carrier.
If the item is in stock a replacement will be sent or the customer can choose a shop credit.
If the item is out of stock then the customer can choose a store credit or be issued a refund to original form of payment.
MISSING OR INCORRECT ITEM
If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of your order being marked "delivered" by the shipping carrier, so we can get that mishap sorted out for you!
CANCELLING OR CHANGING YOUR ORDER
Once an order has been placed, it cannot be canceled or changed.
Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.
RETURN ADDRESS BELOW:
ATTN: RETURNS DEPARTMENT
3929 HWY 59
MANDEVILLE, LA 70471
*Shipping insurance does NOT cover return to sender packages. If an order is returned to our warehouse by the carrier the customer will be charged an additional shipping fee.
Please note the following is for orders that have shipping protection purchased on their orders. If an order does NOT have shipping protection on the order we are unable to file a claim, refund or re-dispatch an order.
If you have purchased shipping insurance you will need to file for a shipping claim here: FILE CLAIM
Once your claim ticket is accepted an open investigation will begin.
If your package was shipped via USPS a claim ticket must be opened by the customer if the package states "delivered" and/or is damaged upon arrival.
If your package was shipped via UPS a claim ticket must be opened by the customer if the package states "delivered" and/or is damaged upon arrival.
If your package has been fulfilled and is failing to move in the USPS system and/or the UPS system within 5 business days of fulfillment an investigation will be opened with the shipping carrier. If the package is deemed "lost" by the shipping carrier your order will be filled again or a refund will be processed.
Our system will not allow us to refund or dispatch any new items until the investigation process is over by USPS and/or UPS. This can take up to 30 business days.
Please note that suspected theft is not covered by shipping insurance. In this case a police report will need to be opened with your local law enforcement.
Please note that if a package is moving in the USPS system and or UPS system but is taking longer than expected to arrive due to reasons by the shipping carrier a shipping claim will be denied.
CHANGE OF ADDRESS:
Once an order is placed we are unable to change the shipping address.
UPS GROUND SHIPPING:
UPS Ground shipping is available upon checkout. Please note that the time frame that the system generates is an estimated transit time frame. This time frame does NOT include fulfillment. UPS Ground orders are packed and fulfilled within 24-48 hours after ordering EXCEPT when placed on a Friday, weekend, holiday or release. Orders placed on Friday will ship during normal business hours on Monday.