Terms & Conditions
Velvet Fawn gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 7 days* of the delivery date.
Please carefully review our policy. If you have any questions please email our customer service team at customerservice@velvetfawn.com
Please note that fulfillment and dispatch will take longer during new season releases, sales and holidays. With releases & sales please expect a fulfillment time of up to 2 weeks. Please note that if an item is not in stock at the time of fulfillment a refund will be processed to your original form of payment for this item(s). This does not happen often, however it can happen with year end sales.
Orders placed after 5 PM EST on 12/10/25 are not guaranteed to be delivered in time for 12/25
OVERVIEW:
- All returns must be received *within 7 days* of the delivery date.
- Returns are for Store Credit only and issued via store credit to your account.
- Items must be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- FINAL SALE items are not eligible for return. See list below.
- Orders cannot be changed, modified, or canceled after checkout.
FINAL SALE:
- Sale Category or items discounted 30% or greater
- Sale/Clearance item(s)
- Preorder items as noted in item description
- Gift Cards
- Hats or Hair Accessories
- Boxer Shorts
- Nap mats, sheets, bibs
- Stuffed animals
-
Swim Suits
- Blankets (Swaddles & chenille)
- **Items returned in poor condition will be sent back to the customer as Final Sale
Local Pickup:
Local pickup is available for ready to ship items only. Local pickup of 5 days will not be able to be fulfilled for items noted as a preorder.
START A RETURN
Velvet Fawn accepts Returns *within 7 days* of the delivery date.
- Eligible returns are for Store Credit only. Store credit is issued in store credit to the original purchase account.
- No refunds will be issued.
- Shipping is non-refundable, unless there was a mistake on our end.
- All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
To start a return please email us at customerservice@velvetfawn.com
Once we receive your return, please allow 5 to 7 business days for your store credit to be issued.
You will receive a confirmation email once the return has been processed.
RETURN POLICY FAQ's
GIFT CARD / STORE CREDIT
If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.
DAMAGED OR DEFECTIVE ITEM
If you received a defective item, contact our customer service team within 3 business days of your order being marked "delivered" by the shipping carrier.
If the item is in stock a replacement will be sent or the customer can choose a shop credit.
If the item is out of stock then the customer can choose a store credit or be issued a refund to original form of payment.
MISSING OR INCORRECT ITEM
If you were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of your order being marked "delivered" by the shipping carrier, so we can get that mishap sorted out for you!
CANCELLING OR CHANGING YOUR ORDER
Once an order has been placed, it cannot be canceled or changed.
PRICE ADJUSTMENTS
Due to limited quantities and high demand, we cannot offer price adjustments on any items.
RETURN ADDRESS BELOW:
Velvet Fawn
ATTN: RETURNS DEPARTMENT
3929 HWY 59
SUITE A
MANDEVILLE, LA 70471
SHIPPING CLAIMS:
*Shipping insurance does NOT cover return to sender packages. If an order is returned to our warehouse by the carrier the customer will be charged an additional shipping fee.
Please note the following is for orders that have shipping protection purchased on their orders. If an order does NOT have shipping protection on the order we are unable to file a claim, refund or re-dispatch an order.
If you have purchased shipping insurance you will need to file for a shipping claim here: FILE CLAIM
Once your claim ticket is accepted an open investigation will begin.
If your package was shipped via USPS a claim ticket must be opened by the customer if the package states "delivered" and/or is damaged upon arrival.
If your package was shipped via UPS a claim ticket must be opened by the customer if the package states "delivered" and/or is damaged upon arrival.
If your package has been fulfilled and is failing to move in the USPS system and/or the UPS system within 5 business days of fulfillment an investigation will be opened with the shipping carrier. If the package is deemed "lost" by the shipping carrier your order will be filled again or a refund will be processed.
Our system will not allow us to refund or dispatch any new items until the investigation process is over by USPS and/or UPS. This can take up to 30 business days.
Please note that suspected theft is not covered by shipping insurance. In this case a police report will need to be opened with your local law enforcement.
Please note that if a package is moving in the USPS system and or UPS system but is taking longer than expected to arrive due to reasons by the shipping carrier a shipping claim will be denied.
CHANGE OF ADDRESS:
Once an order is placed we are unable to change the shipping address.
UPS GROUND SHIPPING:
UPS Ground shipping is available upon checkout. Please note that the time frame that the system generates is an estimated transit time frame. This time frame does NOT include fulfillment. UPS Ground orders are packed and fulfilled within 24-48 hours after ordering EXCEPT when placed on a Friday, weekend, holiday or release. Orders placed on Friday will ship during normal business hours on Monday.