Start A Return
Velvet Fawn gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 7 days* of the delivery date.
Please carefully review our policy. If you have any questions please email our customer service team at customerservice@velvetfawn.com
OVERVIEW:
- All returns must be received *within 7 days* of the delivery date.
- Returns are for Store Credit only and issued via store credit to your account.
- Items must be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- FINAL SALE items are not eligible for return. See list below.
- Orders cannot be changed, modified, or canceled after checkout.
FINAL SALE:
- Sale Category or items discounted 30% or greater
- Sale/Clearance item(s)
- Preorder items as noted in item description
- Gift Cards
- Hats or Hair Accessories
- Boxer Shorts
- Nap mats, sheets, bibs
- Stuffed animals
-
Swim Suits
- Blankets (Swaddles & chenille)
- **Items returned in poor condition will be sent back to the customer as Final Sale
START A RETURN
Velvet Fawn accepts Returns *within 7 days* of the delivery date.
- Eligible returns are for Store Credit only. Store credit is issued in store credit to the original purchase account.
- No refunds will be issued.
- Shipping is non-refundable, unless there was a mistake on our end.
- All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
To start a return please email us at customerservice@velvetfawn.com
Once we receive your return, please allow 5 to 7 business days for your store credit to be issued.
You will receive a confirmation email once the return has been processed.